Shipping policy

Shipping Policy

Last updated: 01-01-2026

Thank you for shopping with us. Please review our shipping policy carefully to understand how your order will be processed and delivered.

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation email.
Once your order is processed, it will be handed over to our shipping partners.

Please note:

  • During high-demand periods (sales, holidays, promotions), processing times may be slightly extended.

  • We do not ship orders on weekends or public holidays.

2. Shipping Time

As we operate on a dropshipping model, products are shipped directly from our supplier warehouses.

Estimated delivery times are as follows:

  • Domestic Shipping: 7–14 business days

  • International Shipping: 10–25 business days

Delivery times may vary depending on:

  • Destination country

  • Customs clearance procedures

  • Local courier operations

These timelines are estimates and not guaranteed.

3. Shipping Costs

Shipping costs are calculated at checkout and depend on:

  • Destination

  • Product weight and size

  • Shipping method selected

Occasionally, we may offer free shipping promotions, which will be clearly mentioned on the product page or at checkout.

4. Tracking Information

Once your order is shipped, you will receive a shipping confirmation email containing tracking details.

Please allow 3–7 business days for tracking information to become active, as updates depend on the carrier’s system.

5. Customs, Duties, and Taxes

For international orders:

  • Customs duties, taxes, or import fees (if applicable) are the responsibility of the customer.

  • We are not responsible for delays caused by customs authorities.

6. Incorrect Address or Failed Delivery

Please ensure that all shipping details are accurate at checkout.

We are not responsible for:

  • Orders delivered to incorrect addresses provided by the customer

  • Packages marked as “undeliverable” due to incorrect or incomplete address information

If a package is returned to the supplier, reshipping fees may apply.

7. Lost or Delayed Shipments

If your order has not arrived within the estimated delivery time:

  • Please contact us at [your support email]

  • We will investigate the issue with the shipping carrier and supplier

In case of confirmed lost shipments, a replacement or refund will be processed according to our Refund Policy.

8. Contact Us

If you have any questions regarding shipping, please contact us at:

Email:supports@Kairotends.com
Business Hours: Monday–Friday, 9:00 AM – 6:00 PM