Politique d’expédition
Shipping Policy
Last updated: 01-01-2026
Thank you for shopping with us. Please review our shipping policy carefully to understand how your order will be processed and delivered.
1. Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation email.
Once your order is processed, it will be handed over to our shipping partners.
Please note:
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During high-demand periods (sales, holidays, promotions), processing times may be slightly extended.
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We do not ship orders on weekends or public holidays.
2. Shipping Time
As we operate on a dropshipping model, products are shipped directly from our supplier warehouses.
Estimated delivery times are as follows:
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Domestic Shipping: 7–14 business days
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International Shipping: 10–25 business days
Delivery times may vary depending on:
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Destination country
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Customs clearance procedures
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Local courier operations
These timelines are estimates and not guaranteed.
3. Shipping Costs
Shipping costs are calculated at checkout and depend on:
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Destination
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Product weight and size
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Shipping method selected
Occasionally, we may offer free shipping promotions, which will be clearly mentioned on the product page or at checkout.
4. Tracking Information
Once your order is shipped, you will receive a shipping confirmation email containing tracking details.
Please allow 3–7 business days for tracking information to become active, as updates depend on the carrier’s system.
5. Customs, Duties, and Taxes
For international orders:
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Customs duties, taxes, or import fees (if applicable) are the responsibility of the customer.
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We are not responsible for delays caused by customs authorities.
6. Incorrect Address or Failed Delivery
Please ensure that all shipping details are accurate at checkout.
We are not responsible for:
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Orders delivered to incorrect addresses provided by the customer
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Packages marked as “undeliverable” due to incorrect or incomplete address information
If a package is returned to the supplier, reshipping fees may apply.
7. Lost or Delayed Shipments
If your order has not arrived within the estimated delivery time:
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Please contact us at [your support email]
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We will investigate the issue with the shipping carrier and supplier
In case of confirmed lost shipments, a replacement or refund will be processed according to our Refund Policy.
8. Contact Us
If you have any questions regarding shipping, please contact us at:
Email:supports@Kairotends.com
Business Hours: Monday–Friday, 9:00 AM – 6:00 PM